We are proud to announce the launch of the SunVizion Chat Assistant – an innovative tool that redefines how telecom operators interact with OSS systems. Powered by natural language processing (NLP) and seamlessly integrated with the SunVizion platform, this solution enables fast, intuitive, and efficient access to network data — whether you’re in the office or out in the field.
A New Standard in OSS Interaction
Working with OSS no longer has to be complex or time-consuming. With SunVizion Chat Assistant, users can simply type or speak their requests to quickly retrieve or update the data they need — without navigating through multiple screens or learning system-specific commands.
More than just a search tool, the Assistant allows you to safely update information in the network inventory using clear, natural language.
What Can the Chat Assistant Do?
🔍 Quickly access detailed data on network elements and services
✏️ Safely update and edit records in the inventory system
📱 Use it on desktop or mobile — ideal for field technicians
🤝 Offload routine queries from OSS experts to AI
⏱️ Accelerate onboarding and improve daily workflows
Who Is It Designed For?
SunVizion Chat Assistant supports a wide range of roles across telecom organizations:
- Field engineers who need up-to-date information on-site
- Planning and operations teams focused on network performance and accuracy
- Support teams handling frequent inquiries and tickets
- New team members who need a quicker path to productivity
Intelligence That Supports Real Work
At Suntech, we believe OSS should do more than store data — it should help people work smarter. SunVizion Chat Assistant is a major step toward that goal, offering a more human, responsive, and intelligent way to manage telecom environments.
🔗 Learn more about the product:
